Tuesday, May 9, 2017

2017's top 10 customer service trends for contact centers

TechTarget
TechTarget
May 09, 2017
 
Business Technology Research from TechTarget
 
 
2017's top 10 customer service trends for contact centers
Sponsored by Zendesk
This analyst report summarizes the top 10 customer service trends for 2017 that contact center leaders must pay attention to in order to deliver customer service excellence. Read more...
 
 
TOGAF® and Enterprise Portfolio Management
Sponsored by Global Knowledge
Learn how The Open Group Architecture Framework (TOGAF®) and Portfolio Management both promise to bring structure and direction to complex and fast-moving organizational environments: the TOGAF framework for the enterprise as a whole and Portfolio Management to the enterprise project world. Read more...
 
 
Online customer experiences: How to stand out in the crowd
Sponsored by Cxense
This e-book explores how to engage customers and increase brand recognition with strategies for delivering personalized online customer experiences. Discover how to extract the key insights you need from customer data and leverage them to make personalization a measureable, profitable reality. Read more...
 
 
Embedding analytic content: 5 essential steps in your company
Sponsored by OpenText
Establishing a culture for data-driven decision making can seem like a daunting task. With so many analytics technologies on the market, it can be very difficult to pick a starting point. Use this white paper to learn how you can embed analytic content into data-driven apps. Read more...
 
 
RWE: Identifying the role of analytics in drug development
Sponsored by SAS
In this interview with Jamie Powers, Principal Consultant and Practice Lead at SAS Institute, you will learn the impact of Real World Evidence in the pharma ecosystem, including its benefits to payers and providers. Read on to discover the challenges associated with implementation and answer your most pressing questions about RWE. Read more...
 

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