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| Business Technology Research from TechTarget |
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| | 15 steps to improving your CX
Sponsored by Zendesk
Customers – they're the lifeblood for many organizations. Which is why keeping up customer experience with the right CRM tools is a necessity. In this expert e-guide, learn 15 steps to improve the customer experience and how to use social CRM tools to your advantage. Read more... |  | | | |
| | How to start your BPM implementation
Sponsored by Global Knowledge
Read this white paper to gain the understanding you need to implement ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes. Read more... |  | | | |
| | The data sources that boost personalization
Sponsored by Cxense
Today, e-commerce retailers need to address the immediate feelings and goals of their followers. Learn how fusing real time data with conventional data from CRM tools set off personalization algorithms to deliver better one-to-one experiences. Read more... |  | | | |
| | The 5 biggest blunders that doom BI projects
Sponsored by Information Builders
When it comes to implementing BI tools, even the best-run businesses in the world can make common missteps that lead to lukewarm BI performance. This paper explores the 5 "worst practices" that contribute to poor BI deployments. Discover negative impacts from a technology and a business perspective, and learn how to avoid them. Read more... |  | | | |
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