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| Business Technology Research from TechTarget |
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| | Updating contact center tech: 6 features to consider
Sponsored by SearchCRM
From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference. In tis expert handbook, learn how to analyze, consider and choose the right contact center software for your organization. Read more... |  | | | |
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| | Metrics: The key to IT management
Sponsored by Global Knowledge
From resource availability to necessary improvements, measurements are the key to successfully understanding how your organization is performing. This paper will give you guidance on why measuring is important, how to get started, what types of metrics are available, what should be measured, and how to go about initiating improvements. Read more... |  | | | |
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