5 social media platforms your CX strategy should include

5 social media platforms your CX strategy should include

Sponsored by: Smarsh

83% of Americans today have at least one social media account. That means that the majority of your customers are online, reading and consuming content from different people, places, and companies. Are you reaching them? This guide outlines some practical steps you can take to develop a social media strategy and policy to help gain the maximum value from your online efforts. Discover ways to: Understand the value of the 5 most popular social media platforms Listen to what your customer base is saying on their accounts, to help inform and shape your content Leverage the importance of intelligent archiving And more

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