| Automated service mapping: What is it, why you need but don't have it, and how to get it | |
| Sponsored by: ServiceNow | |
| Question: If you take a road trip, how do you reach your destination without a map or sense of direction? Answer: You don't. Question: Does a map tell you when there's roadwork in progress? Answer: No. If your IT operations has zero service visibility, you might as well be driving blindfolded. Even with a map or GPS, knowing your start and end points doesn't tell you how to avoid potholes. Access this e-book to learn about automated service mapping and how it gives your IT operations the service visibility it needs to be effective. | |
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