Intelligent information management is next-level ECM; AI apps invade automation

Salesforce CRM Digest A roundup of business applications content from TechTarget's network | Jan. 17, 2018 FEATURED STORY Intelligent information management the next wave for ECM by Jesse Scardina, News Writer In a 2018 upgrade, M-Files allows users to search for content in multiple repositories, while also being able to automatically assign metadata to content. (SearchContentManagement.com) Advertisement NEWS   Power companies plug into Salesforce IoT, AI applications Gathering data points in apps and then processing it via AI creates opportunities for companies in the energy vertical to automate the service side of the customer experience. (IoTAgenda.com)   Taking on a virtual agent helps mint new wine connoisseurs Having trouble selecting the wine that goes best with a special meal? And what if your preferred shop doesn't have it? Vivino helps you choose -- and, if needed, find -- the right wine. (SearchCRM.com) EXPERT ADVICE   Salesforce Marketing Cloud credential pays off for Aussie When considering which credentials in the Salesforce universe are the best investments, one marketing consultant makes the case for Salesforce Marketing Cloud certification. (SearchSalesforce.com)   Ten tips for implementing virtual agent chatbots Think you're ready to turn over some of your customer service responsibilities to virtual agents? An expert offers 10 tips for implementing chatbots. (SearchCRM.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from Business Applications Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget Enterprise Applications Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2018 TechTarget. All rights reserved.