Customer engagement fuels retail success

Customer Experience Digest A roundup of customer experience news and features from TechTarget | October 2, 2019 FEATURED STORY   Customer engagement fuels retail success   By David Needle, Contributor   Down, but not out? It's a fitting description for the current state of traditional retail stores. But there are many ways retailers can still win against online competition. (SearchCustomerExperience.com)   Advertisement NEWS   Salesforce rolls out new security add-on for Quip The new security add-on, called Quip Shield, offers encryption and customization capabilities tailored to companies' specific security and compliance needs. (SearchCustomerExperience.com)   New Salesforce clouds focus on manufacturing, consumer goods Following the success of the Health Cloud, Salesforce is releasing new industry-specific cloud services for the manufacturing and consumer goods sectors. (SearchCustomerExperience.com) EXPERT ADVICE   How business messaging benefits customer experience Who wants to call a company and wait on hold? Or, worse, send an email and wait for a response? Business messaging can avoid these hang-ups and help brands improve all stages of CX. (SearchCustomerExperience.com)   Field service providers drive CX, engagement, retention Manuel Grenacher, general manager of SAP Service Cloud, offers tips for using CX best practices to improve the lives of both field service providers and the people they service. (SearchCustomerExperience.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from Customer Experience Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget Enterprise Applications Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2019 TechTarget. All rights reserved.