News from Zendesk and CX strategies

Customer Experience Digest: A roundup of customer experience news and features from TechTarget

Customer Experience Digest A roundup of customer experience news and features from TechTarget |October 09,2019 FEATURED STORY   Upselling customers adds ROI gold to contact center channels   By Christine Parizo   AI, analytics and customer service technologies can predict behavior and secure brand loyalty, but generating impulse buys adds a new ROI wrinkle to the evolving contact center. (SearchCustomerExperience.com)     Advertisement NEWS   Zendesk Sell apps marketplace extends Sunshine CRM platform Zendesk's Sunshine CRM gets an apps marketplace built on its Sell sales force automation platform, adapted from the 2018 acquisition of FutureSimple's Base. (SearchCustomerExperience.com)   Zendesk breach in 2016 affected 10,000 customers Zendesk disclosed a previously undetected security incident from 2016 in which data for 10,000 customer accounts was accessed, but the disclosure is missing some key details. (SearchSecurity.com) EXPERT ADVICE   How experience-based differentiation can be a CX fast track CX is a top priority within organizations, but successful adoption can take time. A framework called experience-based differentiation can help businesses speed up the process. (SearchCustomerExperience.com)   Martech strategy, Agile marketing are trends to follow As the marketing model changes, businesses can adopt thousands of different marketing technologies to better reach customers and improve customer experience. (SearchCustomerExperience.com) About This E-Newsletter The Customer Experience Digest is published by TechTarget, Inc., 275 Grove Street, Newton, Massachusetts, 02466 US. Click to: Unsubscribe. You are receiving this email because you are a member of TechTarget. When you access content from this email, your information may be shared with the sponsors or future sponsors of that content and with our Partners, see up-to-date Partners List, as described in our Privacy Policy. For additional information, please contact: webmaster@techtarget.com. © 2019 TechTarget, Inc. all rights reserved. Designated trademarks, brands, logos, and service marks are the property of their respective owners. Privacy Policy | Partners List