Hi David, interested AI & digital customer self-services trends?

Invitation to attend Customer Contact Week Online 2020, July 21-23

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The COVID-19 Contact Crunch: More Questions, Fewer Agents Online Session | Weds, July 22  | 1:10 pm register now Hi David, Once the pandemic hit, businesses were forced to either improve their existing AI and digital self-service applications or quickly adopt these technologies. Two thoughts may have come to mind: I’m sure glad we have these support channels in place! Where do we begin? Register and attend this online session to learn: + Why rules-based approaches to FAQs won't work anymore. Learn how deep learning "under the hood" can make your agents more effective and free you from hours manually tuning knowledgebase articles. + How deflection can be personalized. You want to deflect calls, without making your customers feel "deflected". AI can personalize the experience, and your customers will thank you for it. + Why support channels must send signals to the business. Service channels generate thousands of signals every day about what's right and what's wrong in your business. If those signals stay in the contact center, they can't help your company accentuate the positive and fix the problems. register now The Lucidworks Team This email was sent by Lucidworks | 235 Montgomery Street Suite 500 | San Francisco, CA 94104. If you're not interested in receiving these types of communication, click here to unsubscribe and we'll remove you from our mailing list. We value your privacy.