Are your desktops holding your employees back?

Are your desktops holding your employees back? Is the complexity of your agent desktop application helping or harming your customer service? How many applications or systems do your agents use on a daily basis? The answers to these questions will greatly impact your team’s productivity, training and satisfaction—and equally important, your customers' experience. With different apps for ACD, CRM, knowledge base, ticketing systems, database lookup, internal chat—and so on—the agent desktop is tangled with complexity! Join this webinar to hear why bringing all systems and applications together into an all-in-one engagement solution drives exceptional customer experience and impacts business goals. This webinar will help you identify: Opportunities to streamline workflows, channels, systems, and applications, giving your team a complete view How to create an agent desktop environment that boosts productivity and morale The business impact of connecting all customer interactions into an all-in-one engagement solution Sponsored by: Genesys DOWNLOAD NOW More on This Webcast: About the Speaker: Richard Snow, VP & Research Director of Customer & Contact Center Research, Ventana Research ABOUT THIS E-NEWSLETTER This email is published by the TechTarget Business Applications and Architecture Media Group. Copyright 2017 TechTarget, Inc. All rights reserved. Designated trademarks and brands are the property of their respective owners. To unsubscribe from all TechTarget Business Applications and Architecture Media Group. Go to unsubscribe. TechTarget Security Media Group, 275 Grove Street, Newton, MA 02466 Contact: webmaster@techtarget.com When you access content from this newsletter, your information may be shared with the sponsors of that content as described in our Privacy Policy.

DOWNLOAD NOW SPONSORED BY Genesys SPEAKER Richard Snow VP & Research Director