2017's top 10 customer service trends for contact centers

2017's top 10 customer service trends for contact centers

Sponsored by: Zendesk

Contact center fails, such as Comcast’s infamous 3 hour hold time for one unlucky customer and Sprint’s unhelpful advice to a frustrated caller, hurt businesses badly. But that’s the state of customer service today: Because customers have tools in place to let a bad experience go viral, you need tools to offer the personalized and efficient service they demand. This Forrester Report covers the top 10 customer service trends for 2017 that help businesses stay current so customers can be satisfied. Discover why these must-know trends indicate that you must: Extend and enhance self-service Sustain automated customer conversations Explore new customer service labor models

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