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| Business Technology Research from TechTarget |
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| | API-led connectivity: Overcome modern IT challenges to boost CX
Sponsored by MuleSoft
This e-book presents a hypothetical retail business and follows their journey to meet customer expectations and deliver business agility. Discover how to take a new approach to integration with API-led connectivity and microservices architectures to tackle digital transformation challenges and deliver modern, personalized customer experiences. Read more... |  | | | |
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| | Implementing IBM FlashSystem 900: Your complete e-book
Sponsored by IBM
Download this full e-book to gain step-by-step guidance on implementing IBM FlashSystem 900, with in-depth knowledge of the product architecture and software and hardware. Also illustrated in this complete book are use cases that show real-world solutions for tiering, flash-only, and preferred-read. Read more... |  | | | |
| | How analytics factories can speed time to market
Sponsored by SAS
Data models are at the heart of all business decisions. As a result, analytics has become top of mind for the corporate C-suite. And companies are looking to analytics as a key strategic differentiator to drive huge numbers of operational decisions every day. Learn how an analytics factory can speed time to market. Read more... |  | | | |
| | Chatbots & AI: A match made in CX
Sponsored by Zendesk
In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty. Read more... |  | | | |
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