On-premises vs. cloud vs. hybrid: What's best for your contact center?

On-premises vs. cloud vs. hybrid: What's best for your contact center?

Coca-Cola Co. had a problem with its on-premises contact center configuration, which was unwieldy, difficult to update, and expensive to maintain. The beverage company made its move: a cloud contact center. That’s the kind of choice many companies face now as they decide the future of their contact centers. The cloud is 1 potentially appealing option, but businesses can also consider a hybrid set-up – and there’s also the omnichannel factor. Tap into this expert guide to see how real companies choose between on-premises, cloud and hybrid contact centers, and explore how omnichannel contact centers can still include voice capabilities.

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