Word of the Day: Google Duplex

Word of the Day Daily updates on the latest technology terms | September 20, 2018 Google Duplex Google Duplex is an artificial intelligence (AI) chat agent that can carry out specific verbal tasks, such as making a reservation or appointment, over the phone. Duplex, which uses natural language understanding (NLU) and natural language generation (NLG) to carry on a two-way conversation, incorporates interjections and pauses in such a lifelike manner that someone listening in could easily mistake a human-to-computer transaction for a human-to-human conversation. Duplex is built on a recurrent neural network (RNN) using TensorFlow Extended, a general purpose machine learning platform developed by Google. The Duplex system is designed to carry out tasks autonomously but has the ability to signal a human operator should the program not be able to complete the task at hand. Duplex was unveiled at Google I/O 2018 along with the rebranding of Google Research to Google AI. Duplex's voice interface is so realistic that it has been criticized for creating an uncanny valley user experience. In response, Google announced it intends to include a built-in disclosure feature that will alert humans when they are speaking to an artificial intelligence agent and is now describing Duplex as an "automated booking service." Quote of the Day "By relegating synthesized digital-assistant voices to history?s dustbin, Duplex has leapt over that uncanny valley clear to the other side." - James Kobielus Trending Terms natural language understanding natural language generation recurrent neural networks TensorFlow uncanny valley Google Assistant Learning Center Bot security through AI openness As the use of AI systems increases and worries about AI and bot security mount, some organizations are looking to boost AI openness to handle potential security problems. Vendors race to adopt Google Contact Center AI Leading contact center vendors, including Cisco and Genesys, were quick to adopt the Google Contact Center AI platform, which was released this week. Addressing the ethical issues of AI is key to effective use Ethical issues of AI loom large as enterprises roll out new technologies that have the potential to trick people into thinking they're human and to function with greater autonomy. Predictions on a silver platter: How AI Is creating more effective human interactions Artificial intelligence can help service providers anticipate what customers need and want before the customer even knows. Sisense's Guy Levy-Yurista examines how AI will offer high-value service. Threats of AI include malicious use against enterprises Businesses need to be aware of the potential threats of AI as the technology becomes more prevalent and the bar for effective use drops, enabling anyone with malicious intent to orchestrate sophisticated attacks. Quiz Yourself Although some parts of the consumer industry are adept at using artificial intelligence apps practically and profitably, most businesses are slow to ________ and implement AI. A. except B. accept Answer Stay in Touch For feedback about any of our definitions or to suggest a new definition, please contact me at: mrouse@techtarget.com Visit the Word of the Day Archives and catch up on what you've missed! FOLLOW US About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from Whatis.com, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget, Whatis, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2018 TechTarget. All rights reserved.