Hidden ads, powered by AI, making waves

Customer Experience Digest A roundup of customer experience news and features from TechTarget | July 24, 2019 FEATURED STORY   AI in digital marketing powers hidden advertisements   By Mark Labbe, News Writer   With AI in advertising and marketing, companies can provide potential customers with more personalized results, while also increasing engagement rates. (SearchBusinessAnalytics.com)   Advertisement NEWS   AI converts consumer analytics into potent sales weapons There isn't a business today that doesn't collect data on the experiences, behaviors and buying habits of their customers. (SearchCustomerExperience.com)   Definition: customer loyalty Customer loyalty is a commitment between a customer and a brand that causes the customer to make repeat purchases. (SearchCustomerExperience.com) EXPERT ADVICE   Businesses use AR/VR in CRM to boost customer experience Businesses are using augmented reality -- and its cousin virtual reality -- in applications across many industries. Where CRM is concerned, AR/VR may represent a big leap forward. (SearchCustomerExperience.com)   Customer service vs. customer experience: What's the difference? Customer service is an age-old concept, but where does it fit into the customer experience? Here's how the two are different and where they intersect. (SearchCustomerExperience.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from Customer Experience Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget Enterprise Applications Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2019 TechTarget. All rights reserved.