| Forrester study:
connected experiences
drive business results
| | | | | | | | Hi David,
Customers and employees alike expect digital interactions to be optimized in real time, across channels.
In a new study commissioned by Forrester Consulting, two-thirds of respondents do not consistently deliver omnichannel personalization, while those with highly connected experiences report many benefits:
| | | | More than 50% more likely to report revenue growth | | | | | More than 40% more likely to report innovation | | | | | Almost 30% more likely to report operational efficiency | | | | Check out the study results to learn how leading organizations deliver omnichannel personalization in real-time.
| | | | If you'd like to dramatically improve your customer and employee experiences reach out to us today. Best, Lucidworks Team | | | | | |
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