Increase Employee Happiness by 80%

David, Ever want to implement gamification in your contact center, but not know where to start? If you're not 100% satisfied with your employee performance and satisfaction, you're not alone. There are a few consistently MAJOR struggles we often connect around in our network groups, and one of those is the EMPLOYEES. Recently, gamification in contact centers came up, so we thought it would be a good idea to call on our long standing member, Convergent, to answer some of YOUR questions:​​​​​​​ What is gamification? How do I know where to start? What does this look like in a real live contact center? Is there actually real data behind this?​​​​​​​ Now you're finally going to get some answers. Casey Kostecka Convergent Outsourcing's CBDO will share his real-world gamification experience. Come join our community for this one time only live webcast July 13 at 10:00am Pacific / 12:00pm Central / 1:00pm Eastern. No pitches. Promise. Just getting together with good people, helping good people. Click here to reserve your spot for "Game On!": Using Gamification to Increase Performance and Employee Retention. If driving increased performance and employee satisfaction in your contact center are important to you, then we'll see you there. Can't wait! ​​​​​​​ -Michelle ​​​​​​​ OTHER UPCOMING CCNG EVENTS: Our next half-day regional event in McClean, VA is sure to get you excited! We will network and discuss onboarding, cross-training, hiring, and more. Contact Us for more info on how to join. Join us on August 1 for our next online event where we talk about how the Greater Phoenix region has become a dynamic hub for contact center operations, and what that can mean for your city! You have received this message from CCNG as a valued member of the call center and customer service industry. If you are no longer interested in receiving invitations to upcoming events or industry information, simply reply to this email with "Unsubscribe" in the subject line. CCNG International, Inc., 2201 Long Prairie Rd, Ste 107-365 Flower Mound, TX 75022

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