Reap the benefits of a multi-cloud strategy; use machine learning to improve CX

IT Strategy Digest Content from TechTarget's global network for CIOs and IT Leaders | Sept 26, 2018 FEATURE Managing a multi-cloud environment: Best practices and pain points Mekhala Roy, Associate Features Writer To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way. (SearchCIO.com) Advertisement NEWS   Augmented intelligence: The clearest path to focused AI? Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption. (SearchCIO.com)   What is driving the evolution of ITSM processes? At leading companies, ITSM processes are being redefined as ''cross-domain service management'' and the ITSM team functions as enabler-in-chief of digital transformation. (SearchCIO.com)   4 ways to use machine learning to improve customer experience There are many ways to use machine learning to improve customer experience. Gartner's Bill Delrieu offers four and names specific machine learning-based tools to help with each. (SearchCIO.com)   5 ways ITSM automation is driving business value Current trends in ITSM automation include the adoption of intelligent automation, ITSM as a service, digital labor, artificial intelligence and machine learning. (SearchCIO.com) EXPERT ADVICE   How can a compliance strategy improve customer trust? Privacy compliance strategy can help build consumer trust and improve security if companies stop looking at the regulations as an obstacle and more as a business opportunity. (SearchCompliance.com)   Top disadvantages of cloud computing: What CIOs can do Andrew Larkin from the Cloud Academy sheds light on cloud computing misconceptions and drawbacks -- including downtime -- and offers best practices for CIOs to address these risks. (SearchCIO.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from IT Strategy Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget CIO and IT Management Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2018 TechTarget. All rights reserved.