Hi David,
Users today expect fast, easy, reliable, and personalized customer service experiences from the companies they choose to interact with. In a world of ever expanding choices, it is vital to meet the expectations of your users across all interactions, on both your application and with agents.
Boosting customer satisfaction has obvious benefits like improving brand loyalty, increasing sales opportunities, and reducing call center costs. However, through this process you also reduce key pain points such as prolonged customer-agent interactions, poor customer self-service options, and inability to quickly locate the relevant information for a given support context.
In this webinar, you will learn:
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