Thursday, April 27, 2017

The next 3 years of customer experience management

The next 3 years of customer experience management
Sponsored by: Marketo
Digital media advertising is replacing television and mobility is reshaping consumer behavior. What does this mean for the future of customer experience? 86% of CMOs and senior executives believe they'll own end-to-end customer experience by 2020.

Access this report from The Economist to learn what is in store for customer experience over the next three years. Take away the top 5 insights gained from almost 500 CMOs and senior marketing executives and what you can do to future and what they are doing to pioneer the future.
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