Monday, April 22, 2019

How to reposition content services as business object services

Content Management Insider
A roundup of content management news and features from TechTarget | April. 22, 2019
TechTarget
NEWS

Business objects are the future of content services platforms

By Laurence Hart,
Contributor

The focus of enterprise content management must shift from a CSP-based approach to a business object services model in order to meet business needs.

(SearchContentManagement.com)

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Customer experience is a top focus in the business world today, and personalized content can go a long way toward delivering that exceptional experience.
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As customers demand authentic, personalized content, CX teams have turned to personalization engines. But without the right data, personalization engines cause more challenges.

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How to address the challenges of adopting AI in communications

Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles.

(SearchUnifiedCommunications.com)

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