Contact centers and cloud: 10 rules for better customer experiences

Contact centers and cloud: 10 rules for better customer experiences

Sponsored by: West Corporation

Customer experience is no longer bound by the limitations of legacy on-premises system capabilities – the cloud has irrevocably changed the way customers choose to interact with your business. This guide defines a variety of “new rules” for contact centers that take into account the evolving demands of web and mobile-enabled customers. Learn how to keep up with the rise of the multichannel, customer-centric model of business and uncover 10 rules for cloud-enabled contact centers, including: Think multiple inbound channels Rotate customers more intelligently Make it easier to self-serve And 7 more

VIEW NOW

ABOUT THIS EMAIL

This email is published by the TechTarget Business Applications and Architecture Media Group. Copyright 2017 TechTarget, Inc. All rights reserved. Designated trademarks and brands are the property of their respective owners. To unsubscribe from all TechTarget Business Applications and Architecture Media Group. Go to unsubscribe. TechTarget Business Applications and Architecture Media Group, 275 Grove Street, Newton, MA 02466 Contact: webmaster@techtarget.com When you access content from this newsletter, your information may be shared with the sponsors of that content as described in our Privacy Policy.