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| Business Technology Research from TechTarget |
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| | Contact centers and cloud: 10 rules for better customer experiences
Sponsored by West Corporation
There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape. Read more... |  | | | |
| | Chatbots & AI: A match made in CX
Sponsored by Zendesk
In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty. Read more... |  | | | |
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