CRM Evolves Towards Digital Customer Engagement

The latest white papers, case studies and product information

Business Technology Research     November 02, 2017

IN THIS ISSUE CRM Evolves Towards Digital Customer Engagement Your guide to building an omnichannel customer engagement strategy 7 questions about digital transformation you need to ask Questions to ask yourself as an IT decision maker

CRM Evolves Towards Digital Customer Engagement SPONSORED BY: ComputerWeekly.com This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore. Read More

Your guide to building an omnichannel customer engagement strategy SPONSORED BY: Zendesk The customer determines the best way to engage with your company based on their needs and preferences. So how can you anticipate which channels a customer will need or want? Learn what omnichannel support entails, how a strategy can benefit your business, what factors are driving channel preferences, and more. Read More

7 questions about digital transformation you need to ask SPONSORED BY: Commvault Read the 8 questions listed inside to help get your digital transformation initiative on the right track before you even begin. Read More

Questions to ask yourself as an IT decision maker SPONSORED BY: Rackspace It seems everyone is changing to DevOps methodologies, hybrid cloud, and even containers these days. How can you know which of these initiatives to prioritize for your organization? Take a look through this IT Transformation Roadmap to learn questions you should be asking yourself as an IT decision maker. Read More

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