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| Definition: IT service delivery | | IT service delivery is the manner in which a corporation provides information technology access to users throughout an application's lifecycle. | | |
| Definition: ITSM (IT Service Management) | | IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT). | | |
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| Definition: IT incident management | | Incident management, in information technology, is a process designed to return service to normal as quickly as possible after an incident, in a way that has with little to no negative impact on the business... (Continued) | | |
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