Google plays catch-up with cloud-based contact center AI

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Latest Technology News & Expert Advice     September 13, 2018

Issue Highlights: Google plays catch-up with cloud-based contact center AI UCaaS market for next-generation features APIs, AI, more With cloud-based contact centers, one size does not fit all AT&T revives Office@Hand UCaaS deal with RingCentral Slack encryption will soon include enterprise key management

Google plays catch-up with cloud-based contact center AI Google is jumping into the cloud-based contact center market with AI services and vendor partnerships. But is it enough to help Google compete against more established providers? Read Now

UCaaS market for next-generation features APIs, AI, more The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration. Read Now

With cloud-based contact centers, one size does not fit all Contact center cloud services are a fast-growing part of the SaaS market, a trend Mitel is responding to with its MiCloud Engage product that fills a gap in the company's portfolio. Read Now

AT&T revives Office@Hand UCaaS deal with RingCentral AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform. Read Now

Slack encryption will soon include enterprise key management In a bid to close deals with more large organizations, Slack will soon give customers greater control over the encryption of their data with a new enterprise key management feature. Read Now

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