LogMeIn CIO on the power of a help desk chatbot; in praise of lazy developers

IT Strategy Digest Content from TechTarget's global network for CIOs and IT Leaders | Sept 12, 2018 FEATURE Chatbot technology brings 'self-help IT' to life at LogMeIn Nicole Laskowski, Senior News Writer LogMeIn CIO Ian Pitt describes how chatbot technology and other cutting-edge tools help him run a lean IT department and deliver services more efficiently to the growing company. (SearchCIO.com) Advertisement NEWS   4 best practices to maximize the value of your ITSM vendor If your ITSM vendor isn't living up to expectations, chances are you're ignoring these four ITSM best practices. ISG's Lois Coatney takes you through them, step by step. (SearchCIO.com)   Multi-cloud: Determine the right cloud for your workloads Cloud Technology Partners' Ed Featherston explains how to determine the appropriate cloud for your workloads and the skills needed for operating in a multi-cloud environment. (SearchCIO.com)   3 secret virtues of a great IT practitioner At Gartner Catalyst, Gartner's Danny Brian explained why great IT practitioners are lazy, impatient and hubristic. (SearchCIO.com)   Texas college CIO pushes into enterprise service management A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it's also driving automation of business processes in other departments. (SearchCIO.com) EXPERT ADVICE   AI and automation will need more than a great user experience CIOs should be skeptical about the power of a great user experience, especially when it comes to AI and automation technologies. (SearchCIO.com)   Definition: authentic leadership This definition explains the meaning of authentic leadership and how business leaders employ the management style by being sincere when working with employees. (SearchCIO.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from IT Strategy Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget CIO and IT Management Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2018 TechTarget. All rights reserved.