Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions. RPA technology consists of software robots (bots) that can log into an application and complete a simple task, such as entering a missing zip code, and then log out. RPA software isn't part of an organization's IT infrastructure. Instead, it sits on top of it, enabling a company to implement the technology quickly and efficiently -- all without changing the existing infrastructure and systems. The evolution of RPA Although the term "robotic process automation" can be traced to the early 2000s, it had been developing for a number of years previously. RPA evolved from three key technologies: screen scraping, workflow automation and artificial intelligence. Screen scraping is the process of collecting screen display data from a legacy application so that the data can be displayed by a more modern user interface. The advantages of workflow automation software, which eliminates the need for manual data entry and increases order fulfillment rates, include increased speed, efficiency and accuracy. Lastly, artificial intelligence involves the ability of computer systems to perform tasks that normally require human intervention and intelligence. Read more... |
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