Tech trends reflect contact center world's CX pivot

Customer Experience Digest A roundup of customer experience content from TechTarget's network | May 15, 2019 FEATURED STORY CX initiatives driving contact center technology trends By Don Fluckinger, Senior News Writer Making contact center agents more present across all channels is a new focus, as tech vendors rush to give customer service operations more tools to improve customer experiences. (SearchCustomerExperience.com) Advertisement NEWS   Einstein Analytics for Financial Services enhances banking CX Salesforce's new analytics tools for financial services follow AI advancement from IBM Watson and Acquia upgrading customer experiences in retail banking and wealth management. (SearchCustomerExperience.com)   Oracle's CX strategy points toward real-time responses As data increasingly becomes key to an effective CX implementation, Oracle's CX strategy points to what technology it's focusing on to win over corporate customers. (SearchCustomerExperience.com) EXPERT ADVICE   Prepare for California Consumer Privacy Act with these 5 tips At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for CCPA. (SearchCustomerExperience.com)   4 customer insights research techniques for your organization Organizations conduct customer research in order to understand customers, create new products and increase revenue, all of which can be overwhelming without a strategy. (SearchCustomerExperience.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from Customer Experience Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget Enterprise Applications Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2019 TechTarget. All rights reserved.