Virtual contact center: Simplify implementation and integration

The latest white papers, case studies and product information

Business Technology Research     October 18, 2019

IN THIS ISSUE Virtual contact center: Simplify implementation and integration How to choose the best embedded analytics solution Edge Computing: Weighing up the benefits & risks How MSPs can raise the business continuity bar MicroScope - May 2019: Packaged services – the global shift towards virtual distribution

Virtual contact center: Simplify implementation and integration SPONSORED BY: Verizon Setting up a new contact center solution can be complex and expensive. And, if your contact center doesn't integrate with your systems, it can be a big problem for your overall citizen experience. Find out how you can simplify the daunting process by using Verizon's Virtual Contact Center for Government in this white paper. Read More

How to choose the best embedded analytics solution SPONSORED BY: Yellowfin If you're looking to modernize your applications to improve competitiveness in relevant markets, then one of the quickest solutions is to embed insights and analytics to demonstrate immediate value to your customers. Read this white paper for 5 big benefits of embedded analytics, and how other solution providers stack up against Yellowfin. Read More

Edge Computing: Weighing up the benefits & risks SPONSORED BY: ComputerWeekly.com In this e-guide, read about what's happening in edge computing across the Asia-Pacific region, what suppliers are doing in this emerging segment of the IT industry and the challenges that enterprises should get ready for when rolling out edge computing projects. Read More

How MSPs can raise the business continuity bar SPONSORED BY: Datto, Inc. Download this white paper to raise the bar for reliability and to learn how to establish near-bulletproof business continuity for yourself and for your customers. Read More

MicroScope - May 2019: Packaged services – the global shift towards virtual distribution SPONSORED BY: MicroScope In this month's issue, we cover changes in distribution and the challenges being faced by those aiming to add value. Read More

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