Monday, November 25, 2019

Word of the Day: artificial personality

 
Word of the Day WhatIs.com
Daily updates on the latest technology terms | November 25, 2019
artificial personality

An artificial personality (AP) is a collection of characteristics, tendencies and behavioral quirks assigned to a chatbot, digital assistant, robot or video game character. A primary goal of adding personality to digital entities is to encourage end users to interact with programming on an emotional, as well as a logical, level.

Personalities are especially significant for voice-activated digital assistants such as Apple's Siri, Amazon's Alexa, Google Assistant and Microsoft's Cortana because they are intended to take the place of human assistants. Google has hired a creative team to give its unnamed assistant personality, while Siri was purposely designed early on to be a little sassy. Cortana was modeled after real-life celebrity personal assistants and Alexa now offers a skill that allows her to be disrespectful.

People don't expect their digital assistant to pass the Turing test and be mistaken for a human being, but developers have found that the addition of personality quirks is something end users seem to appreciate. Typically, humor is used to redirect the user's attention from programming deficiencies.

While the ability of an AP to whisper, pause for emphasis or adjust pitch has allowed the program to seem more conversational, designers actually have to be careful not to make the personality seem too human and create an effect known as "uncanny valley." The effect is named for the way the viewer's level of comfort drops as a simulation comes close to, but does not quite reach, realism.

Quote of the Day

 


"Personality in a chatbot helps, but it must be clear the personality is artificial. Customers want to be engaged, but they want to know with whom they are engaging."
David A. Teich


Learning Center

 

How to build a chatbot with personality and not alienate users
Adding personality to a chatbot can push it toward the uncanny valley and raises ethical questions. But enterprises can make their bots more engaging, while avoiding these hurdles.

Comparing chatbots vs. virtual assistants vs. conversational agents
Is a conversational agent the same as a chatbot or a virtual assistant? Not exactly. IBM Watson VP and CTO Rob High explains the differences.

Building a better conversational AI assistant requires emotion
Industry after industry is seeing benefits from chatbot implementation, but customers and developers are looking toward a future of more connected, intelligent conversational agents.

How to deal with the lack of chatbot standards
A lack of standards around chatbot development has created a situation in which enterprises are building and rebuilding bots. But that could change in the near future.

Natural language processing chatbots bring conversation to AI
A natural language processing chatbot that focuses on intent can boost the effectiveness of bot technology. By evolving conversationally, bots can become digital coworkers.

Best practices for creating chatbot scripts
The rules of good chatbot scripting are similar to those of application coding. Here are some best practices to creating a chatbot that users will approve.

Artificial intelligence creativity tools mimic human ability
Computational creativity seeks to understand and reproduce facets of human creativity. From songwriting to image creation, artificial intelligence creativity tools are on the rise.

Quiz Yourself

 
.Find out how smart you are about machine learning and AI
Machine learning can help businesses gain powerful analytics value from their data -- but only if it's done right. How much do you know about machine learning and related forms of AI?

Stay in Touch

 

EDITOR'S NOTE:  The heading on last Friday's Word of the Day mailing was incorrect. Friday's Word of the Day was privleged access management. Thursday's Word of the Day was process mining software. We apologize for any confusion.

 

For feedback about any of our definitions or to suggest a new definition, please contact us at: editor@whatIs.com

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