3 major factors changing how your contact center works

The latest white papers, case studies and product information

Business Technology Research     June 11, 2020

IN THIS ISSUE 3 major factors changing how your contact center works Guide to Mobile Device Vulnerabilities 4 steps for making better-informed IT investments Valuing diversity and inclusion makes compliance in talent acquisition easier Making the financial case for outsourcing endpoint protection

3 major factors changing how your contact center works SPONSORED BY: Mitel Networks Limited Learn how to turn your contact center into a strategic asset by adapting to the changing world around you. Delve into the 3 major factors influencing contact center evolution, and discover what you can do to keep up with the changing customer service landscape. Read More

Guide to Mobile Device Vulnerabilities SPONSORED BY: Irdeto Are you prepared? Improper access or limited visibility can lead to unintended data exposure or insider theft. Your free application security guide awaits. Guide includes: Recent mobile attacks, Android vulnerabilities, Janus malware mitigation, and more Read More

4 steps for making better-informed IT investments SPONSORED BY: Dell EMC Click inside to learn the four ways IT teams can more efficiently leverage data as they plan when, where, and how to invest IT resources in the name of digital transformation. Read More

Valuing diversity and inclusion makes compliance in talent acquisition easier SPONSORED BY: Cornerstone OnDemand Diversity and inclusion (D&I) are top of mind in 2019 for leading organizations. The research has been clear that a diverse and inclusive workforce has a positive impact on business outcomes. Yet many companies still struggle with demonstrating their commitment to D&I. Read More

Making the financial case for outsourcing endpoint protection SPONSORED BY: eSentire Outsourcing your endpoint protection can deliver positive returns by improving operational efficiency and minimizing risk, but it's not always easy to prove the business case. Inside this guide, find specific guidance on how to calculate savings in the context of your organization's risk while accounting for size and industry. Read More

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