Before COVID-19, almost 80% of the U.S. workforce worked in service - imagine, most of these jobs involved in-person interactions!
Supporting your customer service teams and front-line workers is tough right now. You have to re-shape offerings & technology to prepare for what the ‘new normal’ turns out to be.
Join Lucidworks as we talk shop with 3 service business leaders, covering:
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Common impacts of the pandemic on service businesses (and what to do about them),
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How service teams can maintain a human touch across virtual channels, and
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Plans for the future, before and after the pandemic subsides.
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