Lessons learned: Strategies to adjust IT operations in a crisis

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Latest Technology News & Expert Advice     July 06, 2020

Issue Highlights: Lessons learned: Strategies to adjust IT operations in a crisis Evaluate 3 IT ops use cases for the Aternity monitoring tool Strike a balance between these 5 critical help desk KPIs Explore common machine learning use cases in IT operations AIOps tools expand as users warm slowly to autoremediation

Lessons learned: Strategies to adjust IT operations in a crisis Curious how other businesses adjusted their IT operations strategies in light of COVID-19? Look back at these five recent SearchITOperations news stories to find out. Read Now

Evaluate 3 IT ops use cases for the Aternity monitoring tool Operations teams can use data from an IT environment to detect, prevent and remediate issues. With Aternity, they can specifically track metrics and manage tasks related to user experience. Read Now

Strike a balance between these 5 critical help desk KPIs IT operations teams shouldn't view help desk KPIs in isolation, but rather as a set of closely related metrics that work together to track the user experience and costs. Read Now

Explore common machine learning use cases in IT operations Machine learning is a hot topic with use cases that span IT and the business. Learn how IT operations teams most commonly apply the technology -- from help desk response to gauging end-user satisfaction. Read Now

AIOps tools expand as users warm slowly to autoremediation AIOps tool vendors keep expanding the environments they can support with automated remediation features, but users are taking their time to move beyond root cause analysis. Read Now

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