Connected Experience Cloud (CXC) helps you understand what customers want, while giving employees what they need.
When your customer visits your website, CXC prioritizes results based on past searches, clicks, and purchases, factoring in variables such as availability at a nearby location.
If the same customer needs support, CXC surfaces the most relevant information in real-time, empowering your agents or chatbot to provide exceptional service.
If you'd like to help shoppers find products, increase support agent effectiveness, and connect employees with relevant information and insights, contact us and learn how to create your own CXC.
Best,
Lucidworks Team
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