| New Forrester study:
connected experiences
drive business results
| | | | | | | | Hi David,
Omnichannel personalization is a top priority. Two-thirds of respondents in a new study commissioned by Forrester Consulting reported that they could not consistently service customers across touchpoints and personalize their experiences.
Forrester found that brands with highly connected experiences report the following business impacts:
| | | | More than 50% more likely to report revenue growth | | | | | More than 40% more likely to report innovation | | | | | Almost 30% more likely to report operational efficiency | | | | Check out Forrester's full report to learn how companies overcome data silos and technology limitations to understand user intent and deliver omnichannel personalization in real-time.
| | | | If you're interested in nailing omnichannel personalization, delighting customers, and empowering employees reach out to us today. Best, Lucidworks Team | | | | | |
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