Customers and employees alike expect digital interactions to be optimized in real-time, across channels.
In a new study commissioned by Forrester Consulting, two-thirds of respondents fail to consistently deliver omnichannel personalization, while those with highly connected experiences report many benefits.
Get the report to learn how:
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More than 50% of companies leveraging omnichannel strategies are more likely to report revenue growth
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More than 40% of companies leveraging omnichannel strategies are more likely to report innovation
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Almost 30% of companies leveraging omnichannel strategies are more likely to report operational efficiency
Check out the study to learn how leading organizations deliver omnichannel personalization in real-time.
If you'd like to dramatically improve your customer and employee experiences contact us.
Happy Reading!
Janessa Dayan
Global Campaigns Manager, Marketing Lucidworks
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