| How to Modernize
Service Experiences
with AI & Digital | | | | | | | | Plan & Respond: Why AI-Powered Solutions Are the Key to Continuity and Customer Centricity | | | | | Hi David,
Of all the CX lessons learned, agility is the most significant according to a market study by Customer Contact Week Digital.
A whopping 95% of companies surveyed said that they were not as agile as they would have preferred to be when the pandemic began. As a result, CX leaders are restructuring their operations and modernizing their service experiences to make the initiatives they implemented during the pandemic permanent once employees return to the office.
But where are they putting their focus?
| | | | | Read CCW's market study for answers to these questions, including: | | | | How are companies planning to modernize their service experiences?
| | | | | What percentage of companies are successfully using AI and digital engagement?
| | | | | How can we make our digital experiences more customer centric?
| | | | | | | If you'd like to dramatically improve your customer and employee experiences contact us. | | | Happy Reading!
Lucidworks | | | | | | | |
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