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| Business Technology Research from TechTarget |
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| | Disney reveals their customer service tips
Sponsored by Zendesk
20+ year customer service expert Dennis Snow reveals, focusing on relationships -- not tasks -- yields higher customer retention. Learn more tips from Snow on how to exceed customer expectations. Read more... |  | | | |
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| | Customer feedback data: Address common problems
Sponsored by OpenText
This report from Aberdeen Group highlights the growing role that voice of the customer (VoC) programs play in helping organizations meet and exceed buyer needs. Learn how to address common challenges that may be preventing you from implementing a modern VoC program. Read more... |  | | | |
| | Bolster customer engagement with this research strategy
Sponsored by Sysomos
In this case study, you'll discover how one organization worked with social media analytics experts to create an algorithm that sifts through billions of online conversations, locating the winner of their contest. Use this resource for help with developing your own customer engagement strategy. Read more... |  | | | |
| | Ways to personalize online and offline customer data
Sponsored by SAS
This white paper outlines how to use SAS for data analytics that can give the best personalization experience possible. Read on to learn about how you can implement clickstream data that can better analyze customer browsing behavior for more targeted personalization. Read more... |  | | | |
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