On-demand webinar: 5 steps to eliminate your legacy contact center

May 08, 2017   Business Technology Research from TechTarget     On-demand webinar: 5 steps to eliminate your legacy contact center Sponsored by Genesys If you're ready to make a change, consider a switch to an omnichannel approach and gain the immediate benefits, while paving the path for continued success. Register for this on-demand webinar, where you will learn key considerations and best practices to help you with your omnichannel plan. Read more...     Chatbots & AI: A match made in CX Sponsored by Zendesk In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty. Read more...     IBM Cognos Business Intelligence 10.2.2 icon reference guide Sponsored by Global Knowledge Use this invaluable guide as a key to master all the different icons in IBM Cognos Business Intelligence 10.2.2. Icons are sorted by their location within the suite and their functionality. Read more...     Application delivery methods: Weigh the pros and cons Sponsored by SearchEnterpriseDesktop IT has many options to deliver applications to users, but what types of apps should admins deliver for each scenario? Read more...   This newsletter is published by TechTarget. TechTarget, Member Services, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2017 TechTarget. All rights reserved. Designated trademarks and brands are the property of their respective owners. When you access content from this newsletter, your information may be shared with the sponsors or future sponsors of that content as described in our Privacy Policy. Privacy Policy | Unsubscribe