3 challenges hindering great customer support

The latest white papers, case studies and product information

Business Technology Research     October 25, 2018

IN THIS ISSUE 3 challenges hindering great customer support How to speed up data analytics with a unified platform Value of Dropbox Business: Achieve 802% average 5-year ROI & more Comparing AI adoption across industries Transitioning to a cloud-based contact center

3 challenges hindering great customer support SPONSORED BY: LogMeIn Rescue 60% of users say that support teams provide unsatisfactory service. IDC found that many support teams are reactive rather than proactive, with nearly 30% of support providers valuing cost over customer satisfaction. Read More

How to speed up data analytics with a unified platform SPONSORED BY: InterSystems Unfortunately, many organizations still operate with data silos, which prohibit the free flow of data and timely insights. In this white paper, explore the benefits of consolidating your data with a data management platform that offers streamlined operations, personalized customer experiences and timely analytical insights. Read More

Value of Dropbox Business: Achieve 802% average 5-year ROI & more SPONSORED BY: Dropbox Read this IDC analyst report to learn about leading collaboration system, Dropbox Business, which can enable more efficient collaboration with customers, suppliers, and contingent employees, resulting in time savings and higher productivity. Read More

Comparing AI adoption across industries SPONSORED BY: IBM Aberdeen Group compiled this report to highlight how the best companies are adopting BI tools that are capable of aggregating, analyzing and interpreting the massive amounts of data moving through organizations today. Read More

Transitioning to a cloud-based contact center SPONSORED BY: Serenova Inside, learn about the similarities and differences between on-premise and cloud contact center implementations, security concerns with migrating to a cloud-based infrastructure, and internal resources requirements. Uncover how companies can leverage the digital transformation era to deliver a frictionless experience and more. Read More

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