Episerver expands B2B e-commerce footprint with Insite acquisition

Customer Experience Digest: A roundup of customer experience news and features from TechTarget

Customer Experience Digest A roundup of customer experience news and features from TechTarget |December 18, 2019 FEATURED STORY   Episerver expands B2B e-commerce footprint with Insite acquisition   By Don Fluckinger, Senior News Writer   Episerver's latest purchase expands its DX platform. It follows a trend of web CMS companies moving into territory dominated by Oracle, Salesforce, Adobe, Microsoft and SAP.     Advertisement NEWS   Qualtrics XM adds mobile, AI, information governance SAP's influence is reflected in some new features Qualtrics revealed in its XM customer and employee experience measurement platform.   Deloitte launches Adobe Experience Platform accelerator Deloitte-Adobe global joint strategic partnership for Adobe CDP deployments adds AI tools for Deloitte clients to measure customer experience on standard metrics. EXPERT ADVICE   Big retailers share their CX strategies Effective customer experience strategies have a big impact on business success. Hear what Carnival Corp., Ritual Cosmetics and Ashley Stewart have to say about CX.   4 steps to successful contact center technology implementation Before starting implementation of any new technology in a contact center, it is important to have a strategy to ensure both employee and customer satisfaction. About This E-Newsletter The Customer Experience Digest is published by TechTarget, Inc., 275 Grove Street, Newton, Massachusetts, 02466 US. Click to: Unsubscribe. You are receiving this email because you are a member of TechTarget. When you access content from this email, your information may be shared with the sponsors or future sponsors of that content and with our Partners, see up-to-date Partners List, as described in our Privacy Policy. For additional information, please contact: webmaster@techtarget.com. © 2019 TechTarget, Inc. all rights reserved. Designated trademarks, brands, logos, and service marks are the property of their respective owners. Privacy Policy | Partners List