How Amazon customer experience became e-commerce standard

Customer Experience Digest: A roundup of customer experience news and features from TechTarget

Customer Experience Digest A roundup of customer experience news and features from TechTarget |December 24, 2019 FEATURED STORY   How Amazon customer experience became e-commerce standard   By Don Fluckinger, Senior News Writer   Amazon made personalization, one-click shopping, quick shipping and easy returns de facto standards for all B2C and now, B2B businesses. Read about how the company did it, and what's next.     Advertisement NEWS   How to get value from customer insights data Gathering and acting on customer insights can make the difference between a successful and struggling business. Here's how businesses can use it to their advantage.   Strategize a smooth contact center migration Companies are migrating from on-premises contact center software to the cloud. But before making the move, organizations must approve it from a strategic and practical perspective. EXPERT ADVICE   Business text messaging examples that engage customers Business text messaging is making its way into enterprise CRM. Texting is among the most personal contacts people receive, and with proper use, can enhance customer relationships.   actionable insights Actionable insights are conclusions drawn from data that can be turned directly into an action or a response. The data informing the insights can be structured or unstructured, quantitative or qualitative. While actionable insights provide the impetus for an action, people or processes are needed to execute the actions. About This E-Newsletter The Customer Experience Digest is published by TechTarget, Inc., 275 Grove Street, Newton, Massachusetts, 02466 US. Click to: Unsubscribe. You are receiving this email because you are a member of TechTarget. When you access content from this email, your information may be shared with the sponsors or future sponsors of that content and with our Partners, see up-to-date Partners List, as described in our Privacy Policy. For additional information, please contact: webmaster@techtarget.com. © 2019 TechTarget, Inc. all rights reserved. Designated trademarks, brands, logos, and service marks are the property of their respective owners. Privacy Policy | Partners List