Mobile, Social CRM reshape engagement strategies

April 04, 2017   Business Technology Research from TechTarget     Mobile, Social CRM reshape engagement strategies Sponsored by SearchCRM This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging. Read more...     6 vital mobile security questions answered Sponsored by Lookout As Gartner says, "It is becoming increasingly important that security leaders look at the anti-malware, mobile threat defense solutions market, the products available and how they should be used." Learn about six vital mobility areas that enterprises are concerned about, including the lack of visibility, protection, vulnerabilities, and more. Read more...     Ovum report: TCO of cloud contact center tools Sponsored by Genesys This Ovum report analyzes where call center technology infrastructure deployments are now. Explore the total cost of ownership (TCO) of cloud vs. on-premise tools, current state of the market (what's happening in North America, UK, Northern Europe, Asia-Pacific and the Caribbean), scenario analyses, and more. Read more...     HR: A new approach to engage and retain modern talent Sponsored by SumTotal by Skillsoft Uncover the needs and wants of the increasingly diverse, multi-generational workforce and avoid attrition amongst your people. Learn how to alter the mentality and paths for growth for new hires, as well as address the mounting shortage of critical skills. Read more...     End-to-end integration: Improve management, CRM, and more Sponsored by VAI, Vormittag Associates, Inc. Read this white paper to learn how you can leverage tools for financial management, warehouse management, order processing, and CRM to be more competitive in your field. Discover how end-to-end integration can make you nimbler, enabling better customer service, as well as improved internal organization and security. Read more...   This newsletter is published by TechTarget. TechTarget, Member Services, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2017 TechTarget. All rights reserved. Designated trademarks and brands are the property of their respective owners. When you access content from this newsletter, your information may be shared with the sponsors or future sponsors of that content as described in our Privacy Policy. Privacy Policy | Unsubscribe