Do you have an agile customer engagement center, or a lagging contact center?

September 08, 2017   Business Technology Research from TechTarget     Do you have an agile customer engagement center, or a lagging contact center? Sponsored by Genesys Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey. Read more...     How cloud flexibility improves investment group's bottom line Sponsored by Virtustream One investment group needed a way to train members across 18 markets, juggling unique challenges via a unified management approach. Access this case study to learn about the cloud infrastructure migration this group made, and how it impacted their bottom line. Read more...     How to unify collaboration and CRM in the cloud Sponsored by Salesforce.com Explore how to update inefficient collaboration for the faster-paced, modern workplace. Learn how to take teams out of their siloes and close productivity gaps with a unified, cloud-based platform that consolidates collaboration and CRM tools for both desktop and mobile. Read more...     How to get more value from Live Chat Sponsored by Zendesk It's time to ask: How do we get more value from Live Chat? In this whitepaper, learn how to take your customer support to the next level and shift from reactive to proactive support by implementing strategies like real-time monitoring and data analysis. Read more...     Use IoT analytics to build a better CX: Learn more Sponsored by SAS The Internet of Things (IoT) provides customer-centric organizations with a unique opportunity to connect to key clients and improve service outcomes. But to do so, businesses must contextualize IoT data and analytics. Learn how to translate IoT analytics into customer value. Read more...   This newsletter is published by TechTarget. TechTarget, Member Services, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2017 TechTarget. All rights reserved. Designated trademarks and brands are the property of their respective owners. When you access content from this newsletter, your information may be shared with the sponsors or future sponsors of that content as described in our Privacy Policy. Privacy Policy | Unsubscribe