SAP Cloud Platform Solution Brief: Build Applications to Meet Individual Business Needs

The latest white papers, case studies and product information

Business Technology Research     August 07, 2018

IN THIS ISSUE SAP Cloud Platform Solution Brief: Build Applications to Meet Individual Business Needs 92% of execs say service models must adapt to customer needs 5 contact center trends Under Armour uses machine learning to create personal shopping experiences Customer experience analytics for contact centers

SAP Cloud Platform Solution Brief: Build Applications to Meet Individual Business Needs SPONSORED BY: SAP Learn about the SAP Cloud Platform and find out how to take a PaaS-based approach to building, testing, and integrating personalized, mobile-enabled cloud apps quickly. Read More

92% of execs say service models must adapt to customer needs SPONSORED BY: IFS TBD92% of execs agree that organizations need to adapt their service models to keep up with customer needs, per the Connected Manufacturing Service Report. In this webcast, hear IFS global industry director Mark Brewer explain what companies should know about customer service in field services. Read More

5 contact center trends SPONSORED BY: ShoreGroup This white paper identifies 5 emerging contact center trends that will have a real impact on what's considered standard in the coming years. By considering these trends, you can see how your organization measures up and develop the strategies needed to guide future contact center development. Read More

Under Armour uses machine learning to create personal shopping experiences SPONSORED BY: Cognitive Scale In this case study, discover how Under Armour uses AI automated processes, machine learning (ML) and natural language processing (NLP) to boost customer experiences by creating a personalized shopping profile for each customer on their mobile shopping app. Read More

Customer experience analytics for contact centers SPONSORED BY: NICE Systems, Inc Take a look at this solution brief to learn how analyzing and correlating all levels of customer engagement can add value and context to each interaction, allowing for a granular understanding of every element of the journey. Read More

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