How to reduce customer service case volume improve CX

The latest white papers, case studies and product information

Business Technology Research     December 19, 2019

IN THIS ISSUE How to reduce customer service case volume improve CX Building and maintaining a network to support critical initiatives Enhancing the Value of Office 365 with Workplace How to unify communications on the plant floor

How to reduce customer service case volume improve CX SPONSORED BY: Coveo 96% of customers feel disloyal to a brand after a high-effort interaction. But what does it take to enable great self-service? Access this e-book to explore 5 capabilities that are going to strengthen your self-service, raise case deflection, improve customer experience, and bolster your bottom line. Read More

Building and maintaining a network to support critical initiatives SPONSORED BY: Verizon Digital transformation efforts are skyrocketing – and these projects rely on a variety of resources across your IT networks. What's your network's threshold for handling these workloads? Take this whitepaper to figure out the top network deliverables you should prioritize when supporting digital transformation projects in 2019. Read More

Enhancing the Value of Office 365 with Workplace SPONSORED BY: Workplace by Facebook How can Workplace by Facebook help your organization enhance the value of its Office 365 investment? View this white paper to find out. Read More

How to unify communications on the plant floor SPONSORED BY: Motorola, Inc. Watch this brief video to learn how to create an effective unified communications strategy, designed for real-time, intelligent collaboration. Read More

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