| 7 Ways to Improve
Customer Service | | | | | | | | Hi David,
Organizations have made significant investments in user experience solutions. Yet, it's still time consuming for employees and customers alike to find information and answers that are helpful and relevant.
How are you allowing users to receive relevant information quickly in their moment of need?
| | | | | Discover the seven best practices Gartner recommends including:
| | | | Increase information consistency and by consolidating customer-facing and agent-facing knowledge bases
| | | | | Select knowledge management solutions that better expose information to internet search tools
| | | | | Use conversational AI to allow for new types of conversational engagement when customers search for information
| | | | | | | | | | Happy Reading,
Lucidworks | | | | | | | |
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