5 customer support problems affecting your CX strategy

The latest white papers, case studies and product information

Business Technology Research     October 21, 2019

IN THIS ISSUE 5 customer support problems affecting your CX strategy Use this SaaS metrics cheat sheet Multi cloud backup and recovery best practices The MSP benefits of selling SaaS backup Will flexible workspaces boost employee productivity?

5 customer support problems affecting your CX strategy SPONSORED BY: Squelch In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction. Read More

Use this SaaS metrics cheat sheet SPONSORED BY: Fusebill Net MRR churn rates, CAC, CLTV, etc.—what do all these acronyms mean, and how do you make use of them? Use this SaaS metrics cheat sheet to learn all this (and more) important subscription service lingo in one place. Read More

Multi cloud backup and recovery best practices SPONSORED BY: ComputerWeekly.com User concerns about data availability and safety continue to grow. And despite being in the early phases of the multi-cloud movement, experts have provided some good guidelines to users to help them implement this additional layer of protection. This guide details multi-cloud backup and recovery best practices, and presents potential pain points. Read More

The MSP benefits of selling SaaS backup SPONSORED BY: Datto, Inc. In this e-book, you'll learn how to pitch SaaS backup to customers and bundling strategies to build better margins and drive recurring revenue. Download now to get started and to discover how you'll benefit from adding SaaS backup to your portfolio. Read More

Will flexible workspaces boost employee productivity? SPONSORED BY: Citrix Employee expectations regarding workplace flexibility continue to change, leaving businesses responsible for meeting them or else suffer consequences like poor productivity. Download this whitepaper to explore how digital workplace solutions create a flexible environment for your employees without compromising on business security. Read More

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