| Fact or fiction? 6 debunked call recording myths for your contact center | |
| Sponsored by: West Corporation | |
| Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Previously, the costs of call recording outweighed the benefits – until the advent of cloud-based technology. Yet this feature still remains unused. Inside, discover the truth behind 6 common and lingering call recording myths. Plus, uncover what features to look for in a call recording system. | |
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